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Privacy Policy

Last Updated: December 1, 2023

Aussie Adventures ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.aussieadventures.com (the "Site") or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Subscribe to our newsletter
  • Request information or services
  • Participate in promotions or surveys
  • Contact us via email, phone, or social media
  • Submit a booking inquiry or make a reservation

This information may include:

  • Name, email address, and contact details
  • Billing and payment information
  • Travel preferences and requirements
  • Passport or identification details (when necessary for bookings)
  • Any other information you choose to provide

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage patterns, including:

  • IP address and browser type
  • Operating system
  • Referring URLs
  • Time spent on pages
  • Pages visited
  • Links clicked
  • Language preferences

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze trends, administer the Site, track users' movements around the Site, and gather demographic information about our user base as a whole.

You can control cookies through your browser settings and other tools. For more information, please see our Cookie Policy.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our Site and services
  • Process and complete transactions
  • Arrange travel bookings and experiences
  • Send administrative information, such as booking confirmations
  • Respond to your inquiries and support requests
  • Send marketing and promotional communications (with your consent)
  • Personalize your experience on our Site
  • Generate anonymized, aggregate statistics about Site usage
  • Protect against, identify, and prevent fraud and other illegal activity
  • Comply with legal obligations

3. Information Sharing and Disclosure

We may share your information in the following situations:

Service Providers

We may share your information with third-party vendors, service providers, and other contractors who perform services on our behalf. These may include payment processors, booking systems, email service providers, and analytics companies.

Travel Partners

To fulfill your bookings, we may need to share your information with travel suppliers such as hotels, tour operators, transportation providers, and other relevant partners.

Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

4. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

5. Security of Your Information

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You may request access to the personal information we hold about you.
  • Correction: You may request that we correct inaccurate or incomplete information.
  • Deletion: You may request that we delete your personal information in certain circumstances.
  • Restriction: You may request that we restrict processing of your personal information.
  • Data Portability: You may request a copy of your personal information in a structured, machine-readable format.
  • Objection: You may object to our processing of your personal information.
  • Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

7. Marketing Communications

You can opt out of receiving marketing emails from us by clicking on the "unsubscribe" link in any marketing email we send. Even if you opt out of marketing communications, we may still send you administrative emails about your account or purchases.

8. Children's Privacy

Our Site is not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete such information.

9. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

If we transfer your information to other countries, we will take appropriate safeguards to ensure that your personal information receives an adequate level of protection in the countries to which it is transferred.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date, and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Aussie Adventures
42 Circular Quay West
Sydney, NSW 2000
Australia
Email: [email protected]
Phone: +61 2 8765 4321

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